FAQ
Everything we get asked, in one place. If your question isn’t here, email hello@stickerstheory.com — we answer within a business day.
Delivery & tracking
How long will my order take?
We pack and hand your order to India Post on the same or next business day. India Speed Post then takes about 1–5 business days, so most orders arrive within 2–6 business days of being placed. Remote pin codes can take a little longer.
How do I track my order?
Your confirmation email has a link to your order status page, and the tracking number appears there as soon as the parcel is handed over. You can also sign in to your account with the email you ordered with — there’s no password, we send you a code — and every order and its tracking will be waiting.
What does shipping cost?
A flat rate anywhere in India, shown at checkout before you pay — and free once your order reaches Rs. 250.00. We ship within India only at the moment.
Do you deliver to my pin code?
Yes — India Speed Post reaches every pin code in the country, so wherever you are in India we can get to you. Remote and hill areas sometimes take a couple of days longer than the estimate.
I’ve placed two orders. Can you send them together?
Usually, yes. Email us both order numbers as soon as you can — if neither has been handed to India Post we’ll put them in one envelope. We’ll then send you a coupon code covering the shipping on your next order, since the second lot of postage wasn’t needed.
The stickers
How big are they?
Stickers sold individually are approximately 3.3 × 3.3 cm — about the size of a large postage stamp, and cut to the shape of the artwork within that.
Combo packs are the exception: they hold stickers of several sizes, so the pack listing is the place to look rather than this figure.
What’s in a combo pack?
A themed set of stickers built around one mood or subject, sold as a bundle for a single price. Sizes vary within a pack rather than all matching the 3.3 cm singles, and the sheet shown on the listing is what you receive.
What are they made of?
Vinyl sticker stock, printed and then laminated for protection, and cut on a Cricut. The lamination is what makes them scratch-resistant and able to live outdoors.
Are they waterproof?
They’re water-resistant rather than waterproof, and we’d rather say so than have you find out. Splashes, rain and a wiped-down bottle are all fine. Prolonged soaking — a long soak in a sink, or a dishwasher cycle — can still wick in at the cut edges over time.
They are scratch-resistant and suitable for outdoor use.
Can I get a design in a different size?
For bulk orders, yes — tell us the size and quantity you need and we’ll quote you. For single stickers, each design is produced at the one size.
A design I saw has disappeared. Will it come back?
Everything is printed to order, so nothing sells out and designs are rarely withdrawn. If you can’t find something you’re sure you saw, email us — it’s more likely renamed than gone.
Applying & looking after them
How do I apply one?
Our stickers are kiss-cut: the sticker is cut through but the backing sheet behind it isn’t, so it peels away cleanly and the sheet stays in one piece.
Apply to a clean, dry, smooth surface and press from the centre outwards to push the air out.
Can I move it after sticking it down?
You have a few seconds to lift and adjust it right after placing it. Once it’s been pressed down and settled, treat it as permanent — so line it up before you commit.
Do I need to wait before using it?
No. Once it’s pressed down it’s ready to use straight away.
Where shouldn’t I stick them?
Avoid fabric and leather — clothing, bags and shoes aren’t surfaces vinyl adhesive is made for. And keep anything with a sticker on it out of the dishwasher.
Can I put one on my car?
Yes — bodywork, bumper or rear windscreen are all fine, as are helmets and bike frames. Stick to hand washing though: high-pressure jets and automatic brush washes will lift the edges over time.
How do I clean something that has a sticker on it?
A damp cloth and mild soap, without scrubbing. Avoid solvents, alcohol wipes and abrasive scourers — those strip the laminate, which is the layer doing the protecting.
Paying
How can I pay?
UPI, credit and debit cards, and net banking. Payment is taken at checkout; we don’t offer cash on delivery.
Do you have discount codes?
Occasionally — there’s no standing offer. When we are running one, the code goes in the discount box at checkout. Free shipping over Rs. 250.00 always applies without a code.
Can I get a GST invoice?
For bulk orders, yes. Email us your GSTIN along with the order number and we’ll issue a GST tax invoice.
If something goes wrong
It arrived damaged, or it’s the wrong sticker.
We’ll put it right. Email hello@stickerstheory.com within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund you in full — whichever you prefer. There’s nothing to post back to us.
Can I return one because I changed my mind?
Not for change of mind — return postage would cost several times what the sticker does, which helps nobody. Damaged, faulty and wrong-item orders are always covered, as above.
If you’ve just spotted a mistake in an order, email us straight away. If it hasn’t gone to India Post yet we can usually change or cancel it.
My tracking hasn’t moved.
If there’s been no movement for 10 business days, tell us and we’ll raise it with India Post and either resend your order or refund it.
Custom & bulk orders
Do you take custom designs or bulk orders?
Both, and there’s no minimum quantity — send us what you have in mind and we’ll quote it. Bulk pricing is better than the catalogue price; how much better depends on the design and the run, so we quote per order rather than publishing a table.
Email hello@stickerstheory.com.
What artwork do you need from me?
Whatever you have. A PNG with a transparent background or a vector file (SVG, AI or PDF) gives the cleanest cut, but a high-resolution JPG works fine too.
And if you don’t have artwork at all — just an idea, or a reference image you like — that’s enough to start with. We’ll work it up for you.
How long does a custom order take?
Once you’ve approved the design, 1–2 business days to print, cut and dispatch, plus the usual 1–5 days in transit.
Keeping in touch
Where can I see new designs?
New work goes up on Instagram first — @stickerstheory.
How do I get hold of you?
Email is the one to use — hello@stickerstheory.com — so nothing gets lost between channels. We answer within a business day, Monday to Saturday.
Still stuck? Email hello@stickerstheory.com and we’ll sort it out.